Legal notice
Company
O’Nordic
Lehto 6, 97900 Posio
+358 40 815 2545
info@onordic.fi
3256522-5
Client Agreement
The client agrees to comply with these general terms and any specific merchant terms when purchasing products and services from O’Nordic.
General Conditions
Prices include VAT according to Finnish tax laws. O’Nordic reserves the right to adjust prices in case of unexpected cost increases. All programs, services, and tours provided directly by O’Nordic adhere to these terms.
Booking
A reservation is confirmed once O’Nordic sends a confirmation to the client, following payment or deposit. Payment options are available online, via email, or using the contact form.
Payment
For bookings made by email or through our website forms, a 25% deposit must be paid via bank transfer to confirm the booking. The bank transfer must include the client’s name, the booking date, and the name of the service.
The remaining 75% is due on site, payable by cash or credit card.
The client is responsible for providing accurate information.
In case of cancellation, please notify us at info@onordic.fi with your booking number and relevant details. The cancellation fee is determined based on the date your email is received. Deposits are non-refundable. If the reservation is canceled entirely, a 30 EUR cancellation fee will be deducted in addition to the deposit.
Activity Cancellation Policy
General Terms:
More than 30 days before the activity: Full refund minus 30 EUR cancellation fee
Less than 30 days before: 50% cancellation fee
Less than 14 days before: No refund
If the temperature drops below -35°C, we offer a partial refund (25% retained + 30 EUR bank fees).
O’Nordic reserves the right to cancel any activity if weather conditions are deemed dangerous. In that case, a partial refund (25% retained + 30 EUR) will be issued if the activity cannot be rescheduled or replaced.
Force Majeure
O’Nordic is not liable for cancellations or changes due to natural disasters or unforeseen events (fog, snow, floods, blackouts, roadworks, riots, demonstrations, etc.).
Pregnant Women
Pregnant women are not permitted on dog sledding activities. It is your responsibility to inform us in advance. Any incidents due to non-disclosure are the full responsibility of the client.
Liability
O’Nordic is not liable for accidental damage or injury. Clients must carry their own travel insurance, which is strongly recommended.