TERMS & CONDITIONS

Business

O’Nordic
Lehto 6, 97900 Posio
+358 40 815 2545
info@onordic.fi
3256522-5

​

Customer

The customer agrees to comply with these conditions and the merchant-specific conditions when purchasing products and services from O'Nordic

Prices quoted include VAT in accordance with Finnish tax laws and regulations. O'Nordic reserves the right to change prices in the event of unforeseen cost increases. All programs, services and tours offered directly by O'Nordic comply with these terms and conditions.

The reservation received is considered confirmed upon confirmation sent by O'Nordic to the consumer. Payment options will be presented on the online booking site or in case of booking by e-mail or via-form; options are presented during the booking process.

In case of reservation by e-mail or via the forms of the O'Nordic site, a deposit of 25% of the totality of the service must be paid, by bank transfer to the account of O'Nordic, in order to confirm the reservation. On the bank transfer must be reported the name of the customer, the date of reservation and the name of the service.
Once there, the deposit will be deducted from the entire service (75% remaining to be paid), which must be paid directly on site, by cash or by credit card.
The customer is responsible for the accuracy of the information he provides.

For cancellations, please inform info@onordic.fi and refer to your reservation number and/or other details. Any charges incurred will be determined by the date the email was received by O'Nordic. Costs incurred (deposit) are non-refundable.
In the event of complete cancellation, a cancellation fee of EUR 30 is deducted from the total amount of the refund, following an online reservation.

​

Cancellation policy for online booking
GENERAL CANCELLATION CONDITIONS
Cancellation more than 7 days before the indicated departure time, full refund from which 30,- EUR cancellation fees will be deducted
– Cancellation 7 days or less before the indicated departure time, no refund

Cancellations of visits
– Cancellation more than 15 days before the indicated departure time, full refund from which 30,- EUR cancellation fees are deducted
– Cancellation more than 8 days before the indicated departure time, 50% refund
– Cancellation 7 days or less before the indicated departure time, no refund

​

If the temperature is below -35°C, we give you the option of canceling with a full refund of the deposit (the same day). O'Nordic reserves the right to cancel any visit or activity without notice if we judge too dangerous weather conditions. If we cancel, you will receive a full refund of the deposit paid, if we cannot reschedule or offer you a satisfactory alternative activity.

We do not accept pregnant women on our dog sledding tours.
It is your responsibility to be honest and let us know before you book. Any incident due to non-disclosure will be entirely the responsibility of the reserving party.

O'Nordic reserves the right to prevent anyone, whom we believe to be impaired in any way by drugs or alcohol, from joining the tour.

A basic understanding of English and/or French is a prerequisite for the dog sled driver. The Finnish level of the guide is not sufficient to explain everything in this language. If you do not understand English/French and no one in the group understands and can translate effectively, we reserve the right to prevent you from participating in the tour without refund.
Driving a dog team involves care, attention and due diligence. In our climate and with any activity involving animals, some unpredictability is normal. Please ensure you have the appropriate travel/accident insurance, as O'Nordic accepts no liability for any accidents resulting from not following our guidelines and during the introductory lesson prior to the tour.
It is important that you follow your guide's instructions at all times, failure to do so may result in an accident involving you, other people or our dogs. If you have an accident during your participation in one of our activities due to non-compliance with the safety instructions and the information that our guides will give you before and during the activity, we will not accept any responsibility and you may have to be to cover the cost of damage to our equipment and/or medical treatment for any dog you may have injured as a result.
Mistreatment of our staff or dogs will not be tolerated and if we observe such behavior you will be immediately removed from the activity without refund.
Driving a dog sled requires concentration and a reasonable level of fitness. If in doubt, please contact us directly before booking.

O'Nordic is not responsible for any accidental damage or injury that should be covered under a customer's travel insurance. Personal travel insurance is always highly recommended.